Refund Policy

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At Tradepass FX, we are committed to providing reliable trading tools, software, and services designed to support our clients in their trading activities. Because our products and services may involve digital delivery, software access, account activation, and customized technical support, refunds are subject to the terms outlined below.

1. General Refund Policy

All purchases made through Tradepass FX are considered final once payment has been processed and the purchased product, software, license, account, or service has been delivered or activated.

However, Tradepass FX may consider refund requests under the circumstances described in this policy.

2. Eligibility for a Refund

A client may be eligible for a refund if:

* The purchased product or service was not delivered after payment and reasonable attempts to resolve the issue have been unsuccessful.
* Tradepass FX is unable to provide the purchased service due to a technical or operational issue attributable to Tradepass FX.
* A duplicate payment was made accidentally for the same product or service.
* A payment was made in error and the service has not yet been activated, delivered, or used.
* Tradepass FX, at its sole discretion, determines that a refund is appropriate based on the circumstances of the case.

Refund eligibility is determined on a case-by-case basis.

3. Non-Refundable Purchases

Refunds will generally not be provided for:

* Digital products or trading software that have already been delivered, downloaded, activated, or accessed.
* Trading losses, missed profits, or losses resulting from the use or misuse of Tradepass FX products or strategies.
* Market losses resulting from trades executed manually or automatically.
* Subscription periods that have already commenced or been used.
* Services that have already been substantially provided.
* Failure to achieve a particular trading result, profit target, win rate, or return on investment.
* Changes of mind after a product or service has been delivered or activated.
* Failure to follow installation, configuration, or usage instructions provided by Tradepass FX.

Tradepass FX does not guarantee profits or specific trading results. Past performance, backtests, examples, or projected results should not be interpreted as a guarantee of future performance.

4. Trading Losses

Tradepass FX products and services are intended to assist users with trading activities but do not eliminate the risks associated with financial markets.

Clients are solely responsible for their trading decisions, account management, risk management, and the consequences of trades executed on their accounts.

Losses incurred through forex, cryptocurrency, CFDs, or other financial-market activities are not refundable by Tradepass FX.

5. Subscription Refunds

Where Tradepass FX offers subscription-based services, subscription fees are generally non-refundable once the relevant subscription period has started.

Clients may cancel future renewals where applicable. Cancellation will prevent subsequent charges but does not automatically entitle the client to a refund for the current subscription period.

Any exceptional refund request will be reviewed individually.

6. Refund Request Process

To request a refund, the client should contact Tradepass FX support and provide:

* Full name or registered account name
* Transaction or order reference
* Date of payment
* Product or service purchased
* Amount paid
* Reason for requesting the refund
* Any relevant supporting information

Refund requests should be submitted as soon as the issue becomes apparent.

Tradepass FX may request additional information or documentation before making a decision.

7. Refund Review

Once a refund request has been received, Tradepass FX will review the circumstances surrounding the transaction.

The review may consider:

* Whether the product or service was delivered
* Whether the product or service was activated or used
* The nature of the technical issue, if applicable
* Previous support provided
* The payment and transaction history
* The circumstances presented by the client

Approval of one refund request does not create an obligation to approve future refund requests under similar circumstances.

8. Approved Refunds

Where a refund is approved, it will normally be returned through the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, card issuer, cryptocurrency network, or other payment processor involved.

Tradepass FX is not responsible for delays caused by third-party payment providers after the refund has been successfully initiated.

Where cryptocurrency was used for payment, refunds may be subject to applicable network fees, processing limitations, and exchange-rate fluctuations.

9. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with a bank, card provider, or payment processor, clients are encouraged to contact Tradepass FX support so that the matter can be reviewed and resolved where possible.

Fraudulent, abusive, or intentionally misleading refund or chargeback claims may result in suspension or termination of access to Tradepass FX services.

Nothing in this section limits a customer’s legal rights under applicable law.

10. Technical Issues

If a client experiences difficulty accessing or using a Tradepass FX product, the client should contact support before requesting a refund.

Tradepass FX may first attempt to resolve the issue through troubleshooting, configuration assistance, updates, replacement files, or other reasonable technical support.

A technical issue that can reasonably be resolved does not automatically qualify the client for a refund.

11. Third-Party Services

Tradepass FX may rely on third-party platforms, brokers, payment processors, hosting providers, exchanges, APIs, MetaTrader infrastructure, or other external services.

Tradepass FX is not responsible for refunds arising solely from outages, restrictions, policy changes, account actions, or technical failures caused by third-party providers.

Where appropriate, Tradepass FX may assist clients in identifying the source of the issue.

12. Policy Changes

Tradepass FX reserves the right to update or modify this Refund Policy when necessary.

Any changes will be posted on this page with an updated effective date. The policy applicable at the time of purchase will generally govern the relevant transaction, subject to applicable law.

13. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact the Tradepass FX support team through the official support channels provided on our website.